SHIPPING & RETURNS
SHIPPING POLICY
This policy explains how orders are shipped by ZENIA.
1. Global Shipping
We ship worldwide.
2. Delivery Time
5–25 business days on average (customs/remote areas may take longer).
3. Processing
Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.
4. Tracking
Tracking number and carrier info sent by email once dispatched.
5. Customs/Duties
Customers are responsible for local duties/taxes.
6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.
7. Delays
ZENIA is not responsible for customs or carrier delays.
REFUND POLICY
At ZENIA, refunds are issued exclusively as store credit (a digital gift card with no expiration date). We do not provide refunds via cash, bank transfer, or card reversal.
Store credit is issued within 7 business days following the inspection of the returned item.
The following are not eligible for a refund:
Items returned after the 7-day window; Products not in suitable condition for return; Shipping costs and taxes.
Store credits do not expire and may be used for any future purchase. If you receive a damaged or incorrect item, please contact us within 7 days at meloester201@gmail.com